Reference

How we handle your account and your money

Our legal framework protects your deposits, withdrawals and account access. When you open an account with paito thailand, we verify your identity, secure your wallet and keep your…

Account verification on signupEncrypted wallet and transaction logsData retention and your privacy rightsSupport escalation for disputes
paito thailand How we handle your account and your money
REACH US WHEN YOU NEED TO

Legal and account support channels

Team online

Live Chat

Open your account lobby, click Support in the footer, and chat with our team. Response time is under two minutes during operating hours, seven days a week.

Email Escalation

Send legal requests or disputes to our compliance team at [email protected]. We respond within 24 hours on business days.

Account Centre

Log in to your account, visit Settings > Legal Requests to download your data, request account closure or file a dispute directly.

HOW WE PROTECT YOU

Data security, cookies and your withdrawal rights

Account Encryption

Your login, wallet and payment history are encrypted end-to-end. We never store your card details; DANA, OVO, GoPay and QRIS handle payment tokenisation.

Data Retention

Account records are kept for three years after closure. Transaction logs are archived for seven years per Indonesian financial law. You can request deletion where legal retention does not apply.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how you browse. You can disable non-essential cookies in your browser settings.

Withdrawal Verification

All withdrawals are verified against your account holder ID and source of funds. Delays above one business day trigger an automatic escalation to our compliance desk.

Dispute Resolution

File a dispute through your Account Centre. We investigate and respond in five business days. Escalations go to our independent review team.

Account Closure

Request closure anytime in Settings > Account. Pending balances are paid out within three business days. Your data is anonymised after the retention period expires.

Your rights, our answers

Yes. Log in, go to Settings > Legal Requests, and select Data Download. We'll email a CSV of your account history, transactions and profile within 48 hours.

Request closure in Account Settings. Your balance is paid out to your registered payment method within three business days. Account data is retained for three years, then anonymised.

Standard verification is under one business day. Withdrawals via DANA, OVO, GoPay and QRIS usually land in your wallet within minutes after we clear the request.

File a dispute in your Account Centre. We investigate within five business days, contact your payment provider if needed, and email you our findings and next steps.

Access depends on local law where you are. We support players in Indonesia; eligibility outside that region depends on local law in your location.

Session cookies keep you logged in. Analytics cookies track how you navigate the lobby. You can turn off non-essential cookies in your browser; session cookies are required to play.

Yes. Email [email protected] or contact Support to freeze your account for a set period. You'll regain access on the date you specify or by request.